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used in Outliers

14 uses
  • On stormy nights, air traffic controllers hear pilots talking about running out of fuel all the time.
    Chapter 7 (38% in)
  • The air traffic controller with whom Klotz was speaking testified later that he "just took it as a passing comment."
    Chapter 7 (38% in)
  • According to another of the controllers who handled 052 that night, Klotz spoke "in a very nonchalant manner There was no urgency in the voice."
    Chapter 7 (39% in)
  • No mention of the magic word "emergency," which is what air traffic controllers are trained to listen for.
    Chapter 7 (49% in)
  • The plane's air traffic controller calls out one last time.
    Chapter 7 (51% in)
  • "The thing you have to understand about that crash," Ratwatte said, "is that New York air traffic controllers are famous for being rude, aggressive, and bullying.
    Chapter 7 (51% in)
  • Ratwatte continued: "All the guys had to do was tell the controller, 'We don't have the fuel to comply with what you are trying to do/ All they had to do was say, 'We can't do that.
    Chapter 7 (54% in)
  • They weren't able to put that across to the controller.
    Chapter 7 (55% in)
  • That's what Ratwatte meant when he said that no American would have been so fatally intimidated by the controllers at Kennedy Airport.
    Chapter 7 (64% in)
  • When push comes to shove, Americans fall back on their American-ness, and that American-ness means that the air traffic controller is thought of as an equal.
    Chapter 7 (64% in)
  • Then there's the domineering Kennedy Airport air traffic controllers ordering the planes around.
    Chapter 7 (66% in)
  • The controllers, though, aren't Colombian.
    Chapter 7 (67% in)
  • There is a point in the transcript where the cultural miscommunication between the controllers and Klotz becomes so evident that it is almost painful to read.
    Chapter 7 (67% in)
  • Thank you very much" in response to the controller's question about their fuel state.
    Chapter 7 (67% in)

There are no more uses of "controller" in Outliers.

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