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She managed to mollify the angry customer.
  calm someone who is or may become angry or upset
 Mark word for later review on this computer
mollify mollifying mollified mollifies
Synonym comparison:  A number of words mean "calm someone who is or may become angry or upset". Three common words are "mollify", "placate", and "pacify". Each of the words has a slightly different connotation.

"Mollify" may be the most neutral of the words in terms of the definition above. As compared to "mollify", "placate" is more likely to imply that concessions were made and/or that anger was successfully replaced with goodwill. "Pacify" definitely implies success in creating a peaceful state.
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  • She managed to mollify the angry customer.
  • She apologized, but he would not be mollified and he continued to insist on speaking with her manager.
  • Head boys and waiters were mollifying the patrons, patting shoulders and clearing away the debris while straightening tables and producing new chairs and dispensing free glasses of whisky.
    Robert Ludlum  --  The Bourne Supremacy
  • The fact that he had in a measure mollified Carrie was a source of satisfaction to Hurstwood, but it furnished only the most temporary relief.
    Theodore Dreiser  --  Sister Carrie

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  • It was only after I had mollified a rowdy assemblage of twenty or so Peruvians who worked for Korean greengrocers (they were protesting low wages and poor working conditions) that Jenkins and some others identified me as being capable and motivated.
    Chang-rae Lee  --  Native Speaker
  • ...his father had been mollified and danger was over.
    Henry Roth  --  Call It Sleep
  • he had mollified the Savage into listening to his explanations,
    Aldous Huxley  --  Brave New World
  • "Of course," says Fulvia, obviously mollified by the response to her idea.
    Suzanne Collins  --  Mockingjay
  • This seems to mollify them, and they all...
    Suzanne Collins  --  Catching Fire
  • Mollified, Mayella gave Atticus a final terrified glance and said to Mr. Gilmer, "Well sir, I was on the porch and..."
    Harper Lee  --  To Kill a Mockingbird

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  • But she wasn’t completely mollified.
    Wes Moore  --  The Other Wes Moore
  • "We just want information," Piper said in her most calming voice. "We hear you know everything."
    Aeolus straightened his lapels and looked slightly mollified.
    Rick Riordan  --  The Lost Hero
  • A handful of men wanting their money back are hustled away to be mollified by the patches before their train of thought has an opportunity to spread.
    Sara Gruen  --  Water for Elephants
  • "Don’t tell the world what we’re trying to do," Jack whispered in a mollifying tone.
    Richard Wright  --  Native Son
  • Lady Grizzel was won by her humility and was mollified towards the little woman.
    William Makepeace Thackeray  --  Vanity Fair
  • He wants to mollify me, so that I’ll give up the idea of parting with him.
    Samuel Beckett  --  Waiting for Godot
  • "Damn right he don’t," said George, slightly mollified, "not if he wants to stay workin’ long."
    John Steinbeck  --  Of Mice and Men
  • Although this invitation was accompanied with a curtsey that might have softened the heart of a church-warden, it by no means mollified the beadle.
    Charles Dickens  --  Oliver Twist
  • Eragon apologized, and appearing somewhat mollified, Rhunon handed the sword back to him.
    Christopher Paolini  --  Brisingr
  • To mollify reporters, he would take Seabiscuit out onto the track during the heavily attended morning hours, but only for slow workouts or jogs.
    Laura Hillenbrand  --  Seabiscuit
  • Arwyl seemed mollified.
    Patrick Rothfuss  --  The Name of the Wind
  • I could tell she wanted a way out—some eloquent argument that would mollify her stepfather and allow her to follow her conscience.
    Rick Riordan  --  The Trials of Apollo
  • So at this point in the story, in order to mollify the publishers—the word "mollify" here means "get them to stop tearing their hair out in worry"—please allow me to give you a piece of advice, even though I don’t know anything about you.
    Lemony Snicket  --  The Wide Window
  • This made me look like a good guy, confident in the integrity of my product and willing to go to absurd lengths to ensure my client’s happiness, and more often than not the client was mollified and decided to keep the piece.
    Donna Tartt  --  The Goldfinch
  • He excused Keating at first; then he tried to mollify him, humbly and clumsily; then he conceived an unreasoning fear of Keating.
    Ayn Rand  --  The Fountainhead
  • "Well!" cried my sister, with a mollified glance at Mr. Pumblechook.
    Charles Dickens  --  Great Expectations
  • "Very well," said the Shade, mollified.
    Christopher Paolini  --  Eragon
  • ’Oh, in that case I guess it’s okay,’ Colonel Korn said, mollified.
    Joseph Heller  --  Catch-22
  • But since he had called our names at the beginning of the service we were mollified.
    Maya Angelou  --  I Know Why the Caged Bird Sings
  • Somewhat mollified by certain cups of very good coffee, he came out smiling and talking, in tolerably restored humor.
    Harriet Beecher Stowe  --  Uncle Tom’s Cabin
  • "That’s the way I’ll mix it and grind it for our next rocket," I told him, and he was mollified.
    Homer Hickam  --  October Sky
  • "In a — a fan magazine," he improvised wildly and Krum looked mollified.
    J.K. Rowling  --  Harry Potter and the Deathly Hallows
  • She was not sure what acquisitiveness meant but as he praised it she felt slightly mollified.
    Margaret Mitchell  --  Gone with the Wind
  • But Pearl, not a whit startled at her mother’s threats any more than mollified by her entreaties, now suddenly burst into a fit of passion, gesticulating violently, and throwing her small figure into the most extravagant contortions.
    Nathaniel Hawthorne  --  The Scarlet Letter
  • She looked a little mollified , not much, but a little.
    Stephen King  --  Misery
  • ’Oh, don’t give me that rubbish,’ said Hermione, but she looked slightly mollified as she led the way out into the damp courtyard.
    J.K. Rowling  --  Harry Potter and the Order of the Phoenix
  • Langdon’s students were always amused to learn that Da Vinci eventually mollified the confraternity by painting them a second, "watered-down" version of Madonna of the Rocks in which everyone was arranged in a more orthodox manner.
    Dan Brown  --  The Da Vinci Code
  • He sounded slightly mollified.
    Stephenie Meyer  --  Eclipse
  • In vain the voice of Mr Canvasser Bloom was heard endeavouring to urge, to mollify, to refrain.
    James Joyce  --  Ulysses
  • Mrs. Shimerda, leaning out of the window, enjoyed the situation keenly, and was sorry when Antonia sent Mary away, mollified by an apronful of bottle-tomatoes.
    Willa Cather  --  My Antonia
  • But he mollified me by making an oriental bow, and saying—"With submission, sir, it was generous of me to find you in stationery on my own account."
    Herman Melville  --  Bartleby, the Scrivener: a Story of Wall Street
  • "All right then," said Francie mollified.
    Betty Smith  --  A Tree Grows in Brooklyn
  • Mr. Chillip was fluttered again, by the extreme severity of my aunt’s manner; so he made her a little bow and gave her a little smile, to mollify her.
    Charles Dickens  --  David Copperfield
  • Somewhat mollified, he sat down again.
    E.M. Forster  --  A Room With A View
  • Very cool and mollifying.
    James Joyce  --  A Portrait of the Artist as a Young Man
  • There was a sort of scornful forbearance in the woman’s tone that made Paul know she was mollified.
    D.H. Lawrence  --  Sons and Lovers
  • "Then don’t talk in that wrong manner," says Mr. Bucket, mollified again.
    Charles Dickens  --  Bleak House
  • "Ah, good, good; that’s all right, then," answered the Doctor, at once mollified.
    Marcel Proust  --  Swann’s Way
  • I sat back in my chair, mollified and delighted.
    Megan Whalen Turner  --  The Thief
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Associated words [difficulty]:   mollify [4]
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Most commonly used in these subjects:   Business, Classic Literature, Public Policy & Politics
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