…fair lady, and most discreet company, that my most miserable misery will be accorded a reception no less dispassionate than generous and condolent in your most valiant bosoms, for it is one that is enough to melt marble, soften diamonds, and mollify the steel of the most hardened hearts in the world; but ere it is proclaimed to your hearing, not to say your ears, I would fain be enlightened whether there be present in this society, circle, or company, that knight immaculatissimus, Don…
But the ready-witted Dorothea, who by this time so well understood Don Quixote’s humour, said, to mollify his wrath, "Be not irritated at the absurdities your good squire has uttered, Sir Knight of the Rueful Countenance, for perhaps he did not utter them without cause, and from his good sense and Christian conscience it is not likely that he would bear false witness against anyone.
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She managed to mollify the angry customer.
She apologized, but he would not be mollified and he continued to insist on speaking with her manager.